Getting a good understanding of whether public services are meeting the needs and expectations of the public is valuable both for mapping out the strategic path for the development of services, and for solving everyday problems faced by the public when accessing public services. The Citizen Report Card survey is a first step in understanding whether or not public services in the Republic of Moldova are delivered in ways which meet people’s needs and expectations accessibility and quality, and to elicit from the public ideas on how to improve the delivery of services. The survey assesses the level of utilisation of services, how the public accesses them, perceptions of the quality of services, and identifies difficulties faced in accessing services, including the level of corruption.