www.servicii.gov.md />The e-Government Center together with the Ministry of Internal Affairs of Moldova launches e-Record, the first electronic public service. By launching this service, the authorities are simplifying the procedure for obtaining the criminal record. e-Record is the first in the list of electronic public services planned to be launched by the government in 2012.

Through the e-Record service, Moldovan citizens will be able to apply on-line for a criminal record. To do this, all they need is a computer connected to the Internet. The applicants will be able to register their application wherever and whenever they want, 24 hours a day. The applicant’s physical presence at the counter will only be required in order to receive the certificate. In the future, the applicants will be able to receive their record directly at home.

The criminal record is a document which shows if an individual or a legal entity has been convicted under the criminal law or has been subject to any criminal prosecution measure. 

„The eRecord service aims to facilitate the procedure for obtaining a criminal record. Thus, from now on Moldovan citizens will not have to stand in line for hours or travel to public agencies’ offices. They will be able to use the first accessible, fast and comfortable government service. On the other hand, the launch of this electronic public service will increase the governance transparency, will reduce corruption and the bureaucracy of the system”, said Stela Mocan, director of the e-Government Center in Moldova. 

"We are registering between 500 and 1,500 applications for the issue of criminal record daily. From now on, the citizens will be able to use any of the 800 available e-service payment terminals for the e-Record service both in Chisinau and nationwide," said the Minister of Internal Affairs, Dorin Recean.

"The use of E-Record service implies some easy steps, by accessing the portal www.servicii.gov.md, the e-Record section, where they will enter their IDNP. If the applicant does not have an IDNP, he/she will be able to fill in the application using personal data from any ID document. They will then confirm the data and print the receipt confirming the registration of the application. This receipt will be used to pay the applicable fee at a bank or at the payment terminals, within seven days. The criminal record will be issued on the day specified in the receipt, at the premises of the Department of Information and Operational Records of MIA or at the police station,“ added the Minister of Internal Affairs, Mr. Dorin Recean.

Those who need a criminal record and do not have internet access can go to the bank to request the application for the e-record. This option will also be accessible through the payment terminals.

The portal www.servicii.gov.md is the electronic platform through which electronic public services are provided, efficiently and in full safety. 211 services are accessible on the platform out of the total of 500 services provided by authorities to the public. 9 of these services are provided in the electronic format.

For 2012, the Government plans to launch other three electronic public services: online-license, electronic reporting to the National Health Insurance Company and online application for construction documents.

The electronic public service is one of the main objectives of the "Strategic Program for Technological Modernization of the Government", which will ensure the transparency in governmental institutions and facilitate access to public information for citizens and businesses in Moldova.