„A citizen centric government should present information and services to its citizens in a way that does not imply citizens should be familiar with the bureaucratic structures of government. To this end, Government must maintain the image of professionalism and guarantee accuracy of information provided online.” This is one of the key pillars considered in analysing public authorities websites, as presented in the report prepared by eGovernment Center, as a basis for preparing the restructuring of web pages, as provided in the Government Decision No. 188.

The web pages restructuring initiative is aimed at increasing efficiency, security and shifting the focus towards citizens for administrative websites. To this end a series of design patterns will be developed, together with a guide for creation and maintenance of web pages. The report which catalogues the public administration websites serves as a base for the new websites.

The report catalogues and analyses the governmental websites from Moldova taking in consideration criteria such as technology, design, content or process. Two approaches were used in order to generate this analysis:

evaluating websites based on a list of evaluation criteria (checklist).

general description of certain websites of public authorities. 37 evaluation criteria were grouped in 7 categories, as follows: first impressions, content and coverage, branding, currency and maintenance, design and multimedia, accessibility and navigation, interactive services.

Among the conclusions included in the analysis we mention that there are significant differences both in terms of content and at the level of graphical presentation, for ministries and subordinate authorities' websites. In terms of interactive services, the report shows that most of the time these websites present little information about the services they provide, while many websites lack  a feedback form. All these remarks along with the others included in the State of the web report will be considered for restructuring public authorities websites. 

In order to create this analysis, the team organized a series of meeting with more than 70 representatives from Ministries and Central Public Authorities, meetings which have taken place in May - June 2012. Now the eGovernment Center's team and the Special Telecommunications Center are developing the common design pattern and preparing the common administration platform for webpages. Moreover, they are preparing improved versions for central public administration pilot websites. Among these we count: The Police, the Center for Human Rights, The Agency for Material Reserves as well as a series of ministries such as The Ministry of Health, the Ministry of Youth and Sports, the Ministry for Agriculture and Food Industry.

The project for reorganizing public authorities websites was developed as part of the Program for technological modernization of the government (eTransformation), approved by Government Decision No. 710 of September 20 2011 and the 2012 Action plan for eTransformation, approved by Government Decision No. 44 of January 26 2012.

Read the main conclusions and recommendations for the report presented by the eGovernment Center here.