Moldova Mobile e-ID Solution

CASE STUDY

Introduction

In 2011, the Government of Moldova launched the Governance e-Transformation agenda to improve public service delivery, increase administrative efficiency and transparency, and reduce corruption by harnessing innovation and information and communications technologies (ICTs).

The World Bank approved the $20 million IDA credit aiming to support the implementation of the Governance e-Transformation (GeT Project). 

As a result, the government Strategic Program for Technological Modernization (e-Transformation), provides for service redesign and digitization, efficient and open government through data exchange and interoperability of government IT systems, cloud computing and reuse of shared platforms, mobile and open data platforms. The Government sat up the e-Government Center/Government Chief Information Office within the State Chancellery, and appointed Governance e-Transformation Coordinators in ministries and agencies to ensure alignment on both cross-sectorial and sectorial levels, and drive digital transformation all across the government. 

As part of the GeT project, the government deployed the mobile eID infrastructure (MeID), as a critical enabler of public service delivery. The MeID platform aimed to enable the speed, the privacy, the convenience and transparency of digital access to government services and information for citizens, including online applications and copies of official documents. 

The Mobile Signature service was launched in September 2012, in partnership with Moldcell/TeliaSonera and Orange mobile operators. The government entered into the public-private partnerships with mobile operators deliberately, relying on their commitment to innovate, quality customer service and capacity to issue Mobile Signatures to citizens all over the country. At Mobile World Congress 2013 in Barcelona, the government of Moldova received the m-Government Global Mobile Award from the GSMA for the Mobile Signature project. 

The entire Case Study can be downloaded here: Moldova Mobile e-ID Solution