REQUEST FOR EXPRESSIONS OF INTEREST

National Consultant to manage the piloting of Unified Public Service Centers 
(CUPS Manager)

REPUBLIC OF MOLDOVA

Modernization of Government Services Project

Project ID No. P148537

Reference No.: MD-eGA-172072-CS-INDV

The Republic of Moldova has received financing from the World Bank toward the cost of the Modernization of Government Services Project and intends to apply part of the proceeds for consulting services.

The objective of the assignment is to manage all activities related to CUPS piloting preparation, piloting itself, and assisting in rolling out CUPS at national level. During the assignment, the Consultant will closely interact with the Chief Reengineering Officer, Chief Digital Officer, Legal, Communication and M&E Departments as well as the Consulting Firm, which has prepared the CUPS feasibility study and the piloting assessment report.

The e-Governance Agency now invites individual consultants to indicate their interest in providing the services. Interested consultants must provide information indicating that they are qualified to perform the services (description of similar assignments, experience in similar conditions) and meet the following minimum qualification requirements:

Mandatory requirements

•  Demonstrated experience in project management in public or private sectors (3 years);

•  Familiarity with international project management frameworks;

•  Excellent communication skills, written and spoken, in Romanian and English;

•  Excellent time-, team-, meeting- and conflict- management skills;

•  Strong self-organization and planning skills;

•  Autonomy and ability to work with minimum supervision.

Preferred requirements

•  Experience in public service reform;

•  Experience in service provision, especially with regards to service quality management (public or private);

•  Experience in supervision of contracts for training activities, procurement of goods and works would be a strong asset;

•  Familiarity with Design Thinking and/or other citizen-centric methodologies;

•  International certification in project management (PMP, PRINCE2 or equivalent);

•  Knowledge of e-Government agenda;

•  Experience with development organizations.

The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits and Grants by World Bank Borrowers, dated January 2011, revised July 2014 (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest.

A Consultant will be selected in accordance with the Individual Consultant (IC) method set out in the Consultant Guidelines.

Further information can be obtained at the address below during office hours, i.e. 09:00 to 17:00 local time.

Time Frame: This is a full-time assignment expected to commence in July 2020 with a three-month trial period. The initial contract will be signed for a period of 12 months and can be extended subject to the Consultant’s good performance and the same fee rate. 

For further details, please see the Terms of Reference  

Interested qualified candidates should submit their letters of intent and CVs with the mark CUPS Manager by June 26, 2020 COB to the address below:

E-Governance Agency of the Republic of Moldova

Attn: Elena Adam, Procurement Specialist

e-mail: procurements@egov.md

MD-2012, Chisinau, Republic of Moldova,

42B, A. Puskin str.

Phone: (+373 22) 820-021