REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES – LOCAL INDIVIDUAL CONSULTANT)

SENIOR MONITORING AND EVALUATION CONSULTANT

REPUBLIC OF MOLDOVA

Modernization of Government Services Project

Project ID No. P148537

Reference No.: 04/4.2/IC/EGC

From 2006 to 2013, Moldova modernized its civil service legislation and administrative processes under the Central Public Administration Reform (CPAR), supported by the Bank's administered CPAR MDTF. However, additional efforts are needed to transform Moldova public administration and bring it closer to the EU standards as planned under the action plan for implementation of the Association Agreement with the EU, signed in 2014. 

Governance is identified as a cross-cutting issue and interventions are planned to improve the business enabling environment, enhance public administration reform and quality of public service delivery. The Government has requested the World Bank’s assistance for a PAR operation, planned for delivery commencing in FY17 to 2021, called Modernization of Government Services Project (MGSP). 

The Agency seeks to engage an experienced local consultant in the position of Senior Monitoring and Evaluation Specialist to lead the monitoring and evaluation processes and activities related to e-transformation and modernization of government services attributed to EGA. 

M&E Senior Consultant will perform the following activities:

1.Lead the process of institution’s M&E Plans development, validation, approval and contribute to their implementation;

2.Lead the progress reporting within the e-Government Agency on all projects and initiatives managed by the Agency (including MGSP);

3.Report within national sectorial, cross-sectorial, and whole-of-Government policy documents (roadmaps, strategies, action plans etc.) in which specific activities have been attributed to the responsibility of the e-Government or for which the Agency implemented extra-plans contributing or strengthening activities, with the periodicity required by the relevant normative act;

4.Provide expert input to the national policy documents’ drafting, consultations, and approval (including validating the indicators and their monitoring mechanisms);

5.Coordinate the process of progress reporting to the e-Government Agency Management Board, Projects’ Steering Committees, and other high-level bodies relevant to the Agency’s activity;

6.Manage the institution’s online and offline survey platforms and other feedback collection mechanisms used for M&E purposes in which various social groups or public sector, non-Govt. partners are involved or engaged to provide quantitative or qualitative data;

7.Organize and, when relevant, perform, the planned surveys, focus groups session, ethnographic researches, shadowing sessions, and other data and info collection tools planned within the agency’s activity or its specific projects’ M&E Plan(s);

8.Lead / coordinate the ex-ante and ex-post surveys (in the context of reengineering efforts, capacity building activities, social innovation events-related surveys, citizen engagement models’ piloting etc.);

9.Provide input for compiling the required sets of data and information for the performance of international or national surveys (UN eGovernment Survey, digital inclusion, smart cities, digital business, and other surveys);

10.Provide the needed inputs in terms of M&E tools, processes, as well as M&E effort-generated data for policy drafting, BPR, capacity building, change management, partnership setting and implementation, strategic planning, risk-management, project management, social inclusion and citizen engagement efforts of the Agency (including, when necessary, draft and validate, as well as implement, together with other team members, the indicators frameworks for specific initiatives);

11.Lead the CUPS M&E Framework development and validation processes on both layers: administrative sources, and citizen-feedback generated data;

12.Coordinate, in collaboration with the Communication team, the dissemination of relevant CUPS-related M&E data, embedding it into communication & PR products;

13.Coordinate the process of Unified Call Centre’s M&E Framework development covering both administrative sources- and citizen feedback-generated data, and its monitoring on constant basis;

14.Act as Focal Point in relevant task forces and working groups established at the national and international levels (reporting, indicators selection, data update, explanations, feedback on data provided, workshops, working groups activities etc.);

15.Coordinate the elaboration by the communication team of the reports for specific stakeholders, and the large public. To provide the relevant data, information, and knowledge input for it, and validate the final communication and reporting products;

16.Co-create with the communication team and validate the communication and advocacy products containing M&E-generated data afferent to EGA-led projects (projects’ results, products’ uptake, survey results, indicators etc.);

17.Insert with regularity progress data or notes into the platform monitorizare.gov.md on the status of relevant activities performed by e-Government Agency.

The e-Governance Agency now invites individual consultants to indicate their interest in providing the services. Interested consultants must provide information indicating that they are qualified to perform the services (description of similar assignments, experience in similar conditions) and meet the following minimum qualification requirements:

Mandatory qualifications 

•BA and MA/ MBA degree in public administration, political sciences, international relations, economics, business administration, or other related fields;

•Minimum of 10 years of relevant work experience in monitoring and evaluation or performance management sphere in organizations or projects related to reform processes implementation, public policies in various branches of national economy;

•Minimum of 7 years of experience of collaboration with ministries, leading policymakers of the central and local public authorities in policy document elaboration, strategic planning and general project management;

•Experience in progress reporting, coordination of data collection and validation, data systematization, etc.;

•Experience in coordinating the planning, negotiation and implementation of qualitative and quantitative research consultancy contracts with consultancy and research firms or individual consultants;

•Good understanding and experience in coordinating the process of packaging statistic data, information on activities and results, other M&E products or information from these into communication and PR products for a variety of stakeholders and the public; 

•Ability to effectively communicate and write in English and Romanian languages. 

Preferred qualifications 

•Prior professional experience with international, regional, or bilateral World Bank and/or other donors-funded projects would be an asset;  

•Training and capacity building-activities organization and facilitation skills in the field of M&E, RBM, Performance Management would be an asset;

•Knowledge of Russian would be an asset.

Time Frame: This is a full-time assignment to be performed during the period September – December 2018 and could be extended subject to the consultant’s satisfactory performance.

Interested qualified candidates should submit their expressions of interest/CVs with the mark Senior Monitoring and Evaluation Specialist by September 10, 2018 COB to the address below:

E-Governance Agency of the Republic of Moldova

Attn: Diana Zaharia, Chief Administrative Officer

MD-2012, Chisinau, Republic of Moldova,

42B, A. Puskin str.

Phone: (+373 22) 820-021

e-mail: procurements@egov.md