REPUBLIC OF MOLDOVA

GOVERNANCE e-TRANSFORMATION PROJECT

Credit No. 5000-MD

Assignment Title: User Experience and Graphical Design Consultant

Reference No.: 2.2.1/16

The Republic of Moldova has received a credit from the International Development Association (IDA), toward the cost of the Governance e-Transformation Project, and intends to apply part of the proceeds for consulting services. 

The consulting services (“the Services”) include reviewing selected e-Government platforms, developing a unified user experience vision, concept and guidelines for use across e-Government services and information systems and providing design prototypes and HTML/CSS/JS pages for them.

The platforms that are in scope of the assignment include MPass (mpass.gov.md), MSign (msign.gov.md), MPay (mpay.gov.md), Public Services Portal (servicii.gov.md) and the most popular 10 e-services from the public services portal.

As all these platforms have been in operations for 2-3 years, the user experience as well as the graphical user interface differ from one another and do not create the impression of an integrated e-Government platform. In order to bring about maximum benefits, we are undertaking a more centralized approach to unifying user experience. 

The State Chancellery now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services (description of similar assignments, experience in similar conditions, portfolio to show the Firm’s experience in the area of user experience and graphical design. Portfolio shall include case studies of designed interfaces that have optimal usability and contribute to achieving the purpose of the service/product. The examples should be provided in graphical form with narrative description of the issues/objectives faced and designed solutions). The shortlisting criteria are:

-          Demonstrated experience in design concepts, user experience, graphical design, designing web-pages layouts; 

-          At least 3 (three) years of activity with main focus in graphical design and user experience;

-          Minimum 10 (ten) live or pilot web sites;

The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants [under IBRD Loans and IDA Credits & Grants] by World Bank Borrowers, January 2011edition(“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest.   

Consultants may associate with other firms in the form of a joint venture or a sub-consultancy to enhance their qualifications.

A Consultant will be selected in accordance with the Selection Based on the Consultants’ Qualifications (CQS) method set out in the Consultant Guidelines.

Further information can be obtained at the address below during office hours, i.e. 0900 to 1700 hours.

Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by fax, or by e-mail) by February 1, 2016.

E-Government Center of the Republic of Moldova 

Attn: Oxana Casu, Project Manager and Business Operations

MD-2033, Chisinau, Republic of Moldova,

Piata Marii Adunari Nationale, 1, office 661,

Phone/Fax: (+373 22) 250-544

e-mail: oxana.casu@egov.md; elena.adam@egov.md