Upon the second institutional and procedural reengineering process of Joint Information and Services Bureaus,  MiLab project representatives, together with 18 representatives of 3 territorial bureaus – Dubasari, Calarasi and Rezina, analysed the current operating mechanism of Joint Information and Services Bureaus (JISB). Therefore, the officials expressed their opinions regarding the advantages and disadvantages related to current way of work and identified population categories that need additional / different support for accessing services.