REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES – LOCAL INDIVIDUAL CONSULTANT)

CHIEF OPERATIONS OFFICER

REPUBLIC OF MOLDOVA

Modernization of Government Services Project

Project ID No. P148537

Reference No.: 05/4.2/IC/EGC 

From 2006 to 2013, Moldova modernized its civil service legislation and administrative processes under the Central Public Administration Reform (CPAR), supported by the Bank's administered CPAR MDTF. However, additional efforts are needed to transform Moldova public administration and bring it closer to the EU standards as planned under the action plan for implementation of the Association Agreement with the EU, signed in 2014.

Governance is identified as a cross-cutting issue and interventions are planned to improve the business enabling environment, enhance public administration reform and quality of public service delivery. The Government has requested the World Bank’s assistance for a PAR operation, planned for delivery commencing in FY17 to 2021, called Modernization of Government Services Project (MGSP).

The Agency seeks to engage an experienced local consultant in the position of Chief Operations Officer (COO) to lead the IT operational activities of the Moldovan e-Governance Agency for ensuring the sustainability of the existent e-governance infrastructure and by such contributing to enhanced access, efficiency and quality of electronic public services.

The Chief Operations Officer (COO) is part of the Agency core team and will primarily manage the operations activities of government centralized platforms owned by the Agency, such as government cloud platform MCloud (being in a transferring process over to ITSec Agency), interoperability platform MConnect, identity service MPass, electronic signature service MSign, payment service MPay, enterprise content management platform and other services. Also, the role of the COO will be to lead the execution of the operational activities while implementing the strategies developed by the institution.

The e-Governance Agency now invites individual consultants to indicate their interest in providing the services. Interested consultants must provide information indicating that they are qualified to perform the services (description of similar assignments, experience in similar conditions,) and meet the following minimum qualification requirements:

• University degree in areas such as computer sciences, engineering, telecommunications or related areas;
• Minimum 10 years of experience in IT area;
• Minimum 8 years of IT Service Management, data center, server, and storage management, virtualization, networking, systems management, and/or project management;
• Minimum 3 years of experience in a team-leading position;
• Knowledge and experience in applying internationally recognized ITSM standards and best practices (e.g. ITIL, ISO/IEC 20000 or COBIT);
• Knowledge of internationally recognized IT security standards (e.g. ISO 27001); 
• Ability to effectively communicate and write in Romanian and English. Knowledge of Russian is an advantage;
• Certifications in IT service management, virtualization technologies and information security will be considered a strong asset for this position.

Time Frame:

This is a full-time assignment to be performed during the period August – December 2018 and could be extended subject to the consultant’s satisfactory performance.

Interested qualified candidates should submit their expressions of interest/CVs with the mark Chief Operations Officer by July 29, 2018 COB to the address below:

E-Governance Agency of the Republic of Moldova

Attn: Diana Zaharia, Chief Administrative Officer

MD-2012, Chisinau, Republic of Moldova,

42B, A. Puskin str.

Phone: (+373 22) 820-021

e-mail: procurements@egov.md