Disclosure Report for Contracts Awarded by CQ

Name of Project:

Modernization of Government Services Project

Country:

Republic of Moldova

Project ID:

P148537

Name of the winning firm:

Joint Venture between PricewaterhouseCoopers Management Consultants SRL (Romania), PricewaterhouseCoopers Pvt Ltd (India), I.C.S. PricewaterhouseCoopers Advisory S.R.L. (Moldova) and Policy and Management Consulting Group (Georgia)

Contract signature date:

July 27, 2018

Price:

EUR 75,940.00

Duration:

July 27, 2018  – February 28, 2019

Contract description:

The purpose of this assignment is to conduct a feasibility study on enhancing citizen’s access to the public services at the local level.

Based on a detail assessment of the service windows of the institutions involved in the study, the feasibility study is expected to assess the viability and implementation of:

-          separation of the front office from the back office in central government institutions in Moldova through outsourcing the front office segment of administrative services delivery, whereby the front office is focused on the relation with the public and is separated from the back-office processing and outsourcing is defined as the contracting of an independent organization, public or private, from which the process is purchased back as a service. An outsourcing deal may also involve transfer of the employees and assets involved to the outsourcing entity;

-          using CUPS as front-office for provision of a number of administrative services. Potential institutions which can serve as CUPS are territorial offices of the Agency for Public Services, Postal Offices, Novateca Digital Libraries, Joint Bureaus for Information and Services, Commercial Banks; other possible entities that will be identified and suggested by the Consultant. CUPS will be serving in addition to service provider’s front offices.

Nationality:

Romania